The customer's account has a full help desk: tickets with replies and status, activation guides as videos and files, their devices page, and an FAQ per tool. You reply from the dashboard, and the chatbot answers the repeated questions before they reach you.
The six systems
A help desk inside every customer's account
The customer opens a ticket from their account; you track and answer it from the dashboard, with a clear status and a reply notice.
The customer sees the devices registered on their subscription and frees them within the allowed limit.
A gallery of videos and downloads explaining activation, the extension and the cloud, managed from settings.
Answers prices, payment methods and order status automatically, and hands you what it doesn't know.
Every tool has its own questions on its page, besides the store's general FAQ.
And you as a merchant have a help center and tickets with the Digitalz team for any platform issue.
How it works
Upload your guides and write your FAQ
The customer searches, asks the chat, then opens a ticket
You reply from the dashboard and they get notified
What it means for you
Most questions are solved before they reach you. What reaches you arrives organised in a ticket, not scattered messages.
Create your store today, and it will be ready with the store, the dashboard and the activation systems, on our infrastructure and with our support.
