Frequently Asked Questions
Find answers to the most common questions about Digitalz services. If you don't find what you're looking for, don't hesitate to contact us.
General Questions
Digitalz is a complete digital platform that provides you with original subscriptions and digital accounts for the best global tools and software. We offer design, development, artificial intelligence, and entertainment platform services at competitive prices with instant activation.
Yes, all subscriptions and accounts we provide are 100% original and officially licensed. We deal directly with authorized distributors to guarantee the quality and reliability of the services provided.
We provide more than 79 tools including: design tools (Canva, Adobe, Envato), development tools (GitHub, ChatGPT), SEO tools (Semrush, Ahrefs), entertainment platforms (Netflix, Disney+), and education platforms (Udemy, Coursera).
Subscriptions & Plans
We offer 3 main plans: the Designer plan (45+ design tools), the Developer plan (35+ development and SEO tools), and the Digitalz plan (79+ comprehensive tools that include everything, including entertainment and education).
After completing the payment process, your subscription is activated instantly and automatically. You will receive your access details via email and in your dashboard within minutes.
Yes, you can upgrade your plan at any time through your dashboard. Only the price difference for the remaining period of your current subscription will be charged.
Payments & Refunds
We accept various payment methods including: credit cards (Visa, Mastercard), Apple Pay, Mada, bank transfer, and cryptocurrencies (USDT, BTC). All payments are secure and encrypted.
Yes, we offer a money-back guarantee within 7 days of the purchase date if you are not satisfied with the service, provided the services have not been used excessively. Please review the refund policy for more details.
No, we are transparent with our prices. The price you see is the final price you will pay. There are no additional or hidden fees, and all taxes are included in the displayed price.
Technical Support
You can reach us through several channels: live chat on the website (24/7), email support@digitalz.net, or via WhatsApp. The support team is available to assist you at any time.
We aim to respond to all inquiries within less than one hour via live chat, and within a maximum of 24 hours via email. We are committed to providing fast and effective support.
If you encounter any technical problem, please contact technical support immediately with a detailed description of the issue. We will work to resolve the problem as quickly as possible, and we may offer compensation if the issue is on our side.
